Frequently Asked Questions

Orders & Shipping

How long does shipping take?
US orders typically arrive in 7–15 business days. Canada, UK, and Australia take 10–20 business days. All other countries take 14–25 business days.

How much does shipping cost?
Shipping is FREE on all orders over $40. Orders under $40 ship for a flat rate of $3.99.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Allow 2–3 days for tracking to update.

Can I change my shipping address after ordering?
Contact us immediately at richard_stanley24@yahoo.com. We can only update addresses before the order is processed.

Returns & Refunds

What is your return policy?
We offer 30-day returns on unused items in original packaging. Email us at richard_stanley24@yahoo.com to start a return.

How long do refunds take?
Once we receive your return, refunds are processed within 5–10 business days back to your original payment method.

My item arrived damaged — what do I do?
Email us at richard_stanley24@yahoo.com with a photo of the damaged item and your order number. We'll send a replacement or full refund right away.

Products

Are your products safe for pets?
Yes! Every product in our store is carefully selected for pet safety and quality. All materials are pet-friendly and non-toxic.

Do you sell products for both dogs and cats?
Absolutely! We carry accessories for both dogs and cats. Use the navigation menu to browse by category.

Are the toy balls rechargeable?
Yes — our interactive toy balls are USB rechargeable. A charging cable is included with each order.

Still Have Questions?

We're here to help! Email us anytime at richard_stanley24@yahoo.com and we'll get back to you within 1–2 business days.